☆ Processing Policy ☆
Please allow up to 3-5 business days for processing custom wig orders. All wigs are made to order and are machine constructed. (Excluding Premade)
☆ Shipping Policy ☆
(All products ship via USPS/Priority Mail)
Please allow up to an additional 1-3 business days, after your custom wig order has been processed, to be shipped and arrive to you. (Tracking Info. Provided)
Beauty Accessories, Skincare & Cosmetics ship out no later then the next business day. {Sales & holidays my affect time of shipping & delivery}
(International)
Please allow up to an additional 6-10 business days, after your custom wig order has been processed, to be shipped and arrive to you.
(Note: Shipping times may vary and may be delayed during COVID-19, Sales and Holidays)
(Same Day Shipping)
Orders received Monday - Friday before 4pm will ship out same day. {Ready 2 Ship, Beauty Accessories, Skincare & Cosmetics}
{Sales & holidays my affect time of shipping & delivery}
(Next Day Shipping)
Orders received Monday - Friday after 4pm will ship out the following business day. {Ready 2 Ship, Beauty Accessories, Skincare & Cosmetics}
{Sales & holidays my affect time of shipping & delivery}
☆ Bundles, Closures and Frontals ☆
Please allow up to 2-5 business days for processing and shipping orders.
{Sales & holidays my affect time of shipping & delivery}
☆Payments and Billing Info☆
Please make sure that your shipping address and billing address match and/or is correct, to prevent any delays that may occur. We are not responsible for incorrect or invalid addresses.
Because we strive to process orders and have them shipped out to our customers in a timely manner, once an order has been placed and complete it cannot be altered. Cancelations are not accepted at this time.
☆Tracking/Confirmation☆
A tracking number will be included with all orders that provide an email at checkout. Orders that are $100 or more, from our company may require a signature confirmation to ensure safe arrivals!
If you are not going to be home when your shipment arrives, we recommend contacting your local post office and ask them to hold it for you! Once an order is dropped off at the post office to be shipped, it is no longer AC Signature Wigz responsibility.
☆ Return Policy ☆
Due to the nature of our business & the type of products being sold by AC Signature Wigz, there will be NO refunds, returns or exchanges accepted! Cancelations are not accepted at this time.
ALL SALES ARE FINAL!
We are not responsible for delayed shipments, refused packages, lost, stolen, or damaged goods!
Exchanges are ONLY accepted in the unusual event that you have received the wrong item on the behalf of AC Signature Wigz mistake. We will gladly resend you the correct item once the incorrect item has been received by us and it meets the following requirements below.
Please make sure that the product and packaging has not been damaged, worn, colored, dyed, cut, used or tapered and that you did indeed receive the wrong item.
[*Please follow the steps below*]
1. Send us an email notification at: acsignaturewigz@gmail.com
(ACSW will confirm your "incorrect item" requirements)
2. Mail your incorrect item to:
AC Signature Wigz
PO Box 371
Elizabethtown Ky 42702
Be sure to get a tracking number and email it to us. We can't guarantee that we received your item.
*Disclaimer *
AC Signature Wigz LLC reserves the right to alter, change or modify all prices, policies, item descriptions, terms and conditions or thereof. The customer understands that "you" and "your" pertains to them. "We", "us", "our" pertains to AC Signature Wigz LLC.
